Mobile Home Park Software Mobile Home Park Software
Mobile Home Park Software

  

Sales FAQ

(Frequently Asked Questions)

Click on a question listed below to see the corresponding answer.
If you do not see your question listed here, please contact our sales department: sales@parksidekick.com

Frequently Asked Sales Questions

General Info
What are your business hours?
What is included in Annual Technical Support?
How much does Park Sidekick cost?
What is the definition of a unit?
What if I need to add more units later?
What is your return policy?
Do you have a user’s manual?
Do you charge sales tax?
Can the program be shipped to me?
What happens if I switch computers?

Getting Started
Can I download Park Sidekick directly from the web site?
Does the trial version do everything that the purchased program does?
How do I buy the program?
After I purchase the software, how do I activate my program?
What is a computer ID and how do I find it?

Program Functions
Can I export data into Microsoft Excel?
Can I import or export my financial information into QuickBooks?
Can I create custom reports?
Does the program calculate Common Area Maintenance?
Does Park Sidekick automatically calculate metered utilities?
Can I keep all of the data for a tenant that moved out?
Does Park Sidekick automatically back up my data?
Can I pay bills electronically using the banking information in Park Sidekick?
Can I merge my tenant’s information directly into a letter?
Do I have to use special checks to print from Park Sidekick?
Can I e-mail reports?
Can I use this program to manage my residential apartment units?

Technical Info: Remote Access, SQL Database, Installation
Can my employees and managers all access Park Sidekick?
Do I have to purchase a separate computer or server just for this program?
How many network computers can access a single server?
How do I setup my router so client computers can dial into the Park Sidekick server?
Why is Internet access a system requirement?
If several users are working in the same database, how do I limit what information they see?
What is Microsoft SQL Server and why is it running on my computer when I use the program?
Where is my data kept?
Do you have a version of Park Sidekick that is compatible with a Mac?

Answers:


What are your business hours?
Business hours are Monday-Friday, 9:00 – 5:00 Eastern Time.  Sales staff can be reached quickest by emailing sales@parksidekick.com  A sales representative will review your message and return your call promptly.  Technical support staff can be reached via email at support@parksidekick.com.   (return to top)

What is included in Annual Technical Support?
With Annual Technical Support you can email us at support@propertysidekick.com. We will answer your question by email and if we can not, we will call you. We can dial in to look at your screens if you want so we can fix your problem or demonstrate something in the program easily.

Technical support comes with FREE backup online to the internet so you will never need to worry about data loss.   Free (and FAST!) options include our Frequently Asked Questions, User’s Manual, and Free Video Demonstrations.   (return to top)

How much does Park Sidekick cost?
The program cost depends on how many units you will be managing. There are four program levels to choose from. See our Pricingpage to find out more.(return to top)


What is the definition of a unit?

A unit is any space that you rent or assign to a tenant in your manufactured housing community, such as a lot, a home, a parking space, a storage unit, etc.  Park Sidekick is purchased and activated by the number of units only, which means you are never limited to the number of tenants in the program.  This is especially helpful when you need to keep records for tenants that have moved out- just give them an inactive status.  You can always purchase more units later if you need to.  Keep in mind that any units you make inactive (such as a property you have sold) will still be counted towards your total unit amount. (return to top)

What if I need to add more units later?

You can always buy more units, and you’ll only pay the difference to upgrade to the next program unit level. There will be nothing new to download-- we will just give you a new activation code. (return to top)

What is your return policy?

You can return the software program for a full refund within 60 days of original purchase. We do not offer refunds on training or technical support purchases. (return to top)

Do you have a user’s manual?

The manual for Park Sidekick is built right into the software program. To access it, click Help, then choose Sidekick Help. You can search the manual by keyword, find a specific topic, or read it chapter and page. You can print the manual if desired by opening the PDF version. To access this, right-click on the desktop icon, choose Open File Location (or Find Target) and double-click ParkSidekickManual.pdf. It can also be downloaded from our web site. (return to top)

Do you charge sales tax?
Only Ohio orders will be charged 6.00% sales tax. (return to top)

Can the program be shipped to me?
We provide download only for our products. (return to top)

What happens if I switch computers?
If you move your program from one computer to another, you will first need to backup your data (File, Backup Database) and save the database on an external memory device (such as CD or flash drive). Before uninstalling the software program on the original computer, install Park Sidekick on the new computer by downloading the free trial version of our program from our web site or from the CD we sent you. When you have access to Park Sidekick on both computers, contact our sales department during normal business hours and we can help you de-activate your software on the original computer and activate it on the new one. Then you can restore your database into the program on the new computer. (return to top)

Can I download Park Sidekick directly from the web site?
Yes, the download available on our web site is the trial version of the Park Sidekick software. After you have used the trial software for 30 days, the program will lock and you will then be required to purchase and activate. You will not lose any of the information you have entered in the trial version. You will not need to download it or install it again, as the trial version on our web site is the same thing as the purchased program.  If you are reinstalling Park Sidekick or moving the program to another computer, you can download this same trial version and then contact us to re-activate your software. (return to top)

Does the trial version do everything that the purchased program does?
Yes, you will be able to access each and every feature in the trial version that you would have in the purchased version. The only difference is that the trial version will lock up after your 30 day trial has expired. Then, just contact our sales department to buy and activate the software. Any data you entered during the trial period will still be there. (return to top)

How do I buy the program?
You can purchase online using the Online Order Form available on the website. We also have a Printable Order Form available on our Order page if you prefer to mail your order. All transactions are 100% secure. (return to top)

After I purchase the software, how do I activate my program?
You will need to enter an activation code that is generated by our order system. To get this code, please email: sales@parksidekick.com You will need to email your computer ID   (return to top)

What is a computer ID and how do I find it?
The “computer ID” is used by our order system to generate an activation code specific to your computer. This ID can be found only in the Park Sidekick software program by clicking on Help, then Activate. If you are requesting an activation code from us, we will need to know this computer ID. (return to top)

Can I export data into Microsoft Excel?
Yes, Park Sidekick does allow you to export data from an existing Park Sidekick report into Excel. (return to top)

Can I import or export my financial information into QuickBooks?
Park Sidekick does not have an export or import feature compatible with QuickBooks. We have decided not to add this feature due to complaints we hear about other software that has this feature being too slow and difficult to use.

If you prefer to pay your bills with QuickBooks, what we recommend is that you track all of your properties, tenants and income with Sidekick. Then after you complete the Make Deposit function in Sidekick, take the Total Income and type this into the check register in QuickBooksas a deposit. Then track your expenses etc in QB. You will have all of your income reports in Sidekick and expense reports in QuickBooks.
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Can I create custom reports?
Park Sidekick does not offer a feature to create custom reports. (return to top)

Does the program calculate Common Area Maintenance for my Manufactured Housing Community?
CAM charges have to be set up separately in the tenant’s recurring charges tab.
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Does Park Sidekick automatically calculate metered utilities?
Yes, a metered utilities calculator is available for each manufactured housing community entered in Park Sidekick. Separate tabs are available for gas, electric, water, and other utility. The program will remember the last reading for each tenant, and will automatically post charges to each tenant's account for payment to be collected. This feature is available at no extra charge. (return to top)

Can I keep all of the data for a tenant that moved out?
After a tenant moves out, you should change their status to inactive. Park Sidekick will store all of their information, including payment history. You can have as many tenants (active and inactive) in the program as you need. (return to top)

Does Park Sidekick automatically back up my data?
Yes, Park Sidekick will backup your data automatically each day the software program is used. This happens the first time each day that you open the program. You can also do a manual backup by opening the program and choosing File, Backup Database. With an Annual Tech Support Plan you will have automatic secure backups to the internet. (return to top)

Can I pay bills electronically using the banking information in Park Sidekick?
Electronic Bill Payment is not an available feature in Park Sidekick. (return to top)

Can I merge my tenant’s information directly into a letter?
Yes, the Letters to Tenants section allows you to choose and/or create a letter that merges all of your tenant’s information directly into the letter. You can also use this feature to send a letter to several tenants at a time. Microsoft Word is required for this feature to work. (return to top)

Do I have to use special checks to print from Park Sidekick?
Park Sidekick was designed with special check and invoice templates. To use pre-printed checks and forms in your printer, please contact Mid-Central Business Forms, Inc. at 309-692-9090. We guarantee that their checks and forms will work with Park Sidekick software. The check template is also compatible with QuickBooks checks (3 checks per page only). (return to top)

Can I e-mail reports?
Yes, you can e-mail reports, statements, and receipts from the program by using your computer's default e-mail client (such as Microsoft Outlook, Outlook Express, Windows Mail, Thunderbird, etc.) This e-mail client will have to be configured correctly in order to use the Park Sidekick e-mail function. (return to top)

Can I use this program to manage my residential apartment units?
Park Sidekick was designed specifically for managing mobile home parks and manufactured home communities. We do not endorse the use of this software program for anything relating to the management of residential apartment units. (return to top)

Can my employees and managers all access Park Sidekick?
There is no limit to the number of people that can access Park Sidekick from any computer in the world. You will need a router at your main location and a high-speed Internet connection on both the server computer and the client computer(s) to make this work. Please see the section called “Accessing Park Sidekick from Remote Locations” in the user’s manual to learn more.  You will be able to set up user login IDs and passwords for each user that will be accessing Park Sidekick. By default, the software program allows access by any one registered user at any given time. To allow more than one user in the program at a time, you will need to purchase additional user licenses.  (return to top)

Do I have to purchase a separate computer or server just for this program?
You can install Park Sidekick on any normal computer.
Here are the system requirements for the program:    
    Memory: 2 GB or more recommended
    Available Hard Disk Space: 350 MB or more recommended
    Operating System: Windows Vista, Windows 7, and Windows 8
    Internet Access: required for software updates, technical support, and client/server access
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How many network computers can access a single server?
There is no limit to the number of users that can access your server computer. If you have three communities, the manager at each community can have access to the program at no charge. Keep in mind that the program automatically limits the number of people in the program at one time to a single user. If you need more users to access the program simultaneously, you can purchase additional user licenses. (return to top)

How do I setup my router so client computers can dial into the Park Sidekick server?
Park Sidekick’s user manual contains instructions on setting up the program for use from remote locations. Open the manual by choosing Help, then click Sidekick Help. Click the plus sign to the left of the second chapter entitled “Installing and Updating Park Sidekick”. A new sub-chapter appears called “Accessing Park Sidekick from Remote Locations”. Use these instructions and the corresponding page called “Router Setup” to find out more about remote access setup. If you cannot set up the router on your own, we have a service to set up the Remote Network Access for you. You can order it on the Order page.(return to top)

Why is Internet access a system requirement?
If you are on the server computer, the program itself can be used without Internet access. However, all software updates, technical support via e-mail, and the Frequently Asked Questions section of the Park Sidekick Help feature do require Internet access. Also, if a remote client computer will be dialing into the server to access the program, both the server computer and the client computer must be logged onto the Internet continuously. (return to top)

If several users are working in the same database, how do I limit what information they see?
The program administrator can set up the security feature of Park Sidekick to create a separate login and password for each user. When setting up user logins, the administrator can also change each user’s permissions so that upon logging in, that user can only see those functions, locations, and/or tenants that he or she has been permitted to view. (return to top)

What is Microsoft SQL Server and why is it running on my computer when I use the program?
Microsoft’s SQL Database Server is a database engine installed in many different software programs to hold the data that is used by the program. Park Sidekick uses Microsoft SQL Server Express 2005, which is a free and distributable version of this database engine. SQL Server is part of the Park Sidekick installation and you do not have to purchase it, nor do you have to download it separately. This feature of Park Sidekick allows for very fast access to virtually unlimited amounts of data. All Park Sidekick data is stored in the Microsoft SQL Server folder in your computer's Program Files. If you delete the SQL Server program and its folders, your data will be lost.
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Where is my data kept?
All data is kept by default in the Microsoft SQL Server database, which is installed on your computer with the Park Sidekick software program. You can find the automatic data backups by opening the Microsoft SQL Server folder in the Program Files folder on your hard drive. Open the folders called MSSQL. Data backups should be in the folder called Backup, unless you have manually saved them elsewhere.  Please remember that your data is not located here at Park Sidekick headquarters and it is not stored on the Internet. It only resides on your computer and on any external backup devices on which you have saved your data. In case of a hard drive failure, flood, fire, or other computer catastrophe, we recommend frequent backups to multiple external memory devices to ensure against total data loss. You can also e-mail a database to yourself to add an extra measure of external data storage. (return to top)

Do you have a version of Park Sidekick that is compatible with a Mac?
Park Sidekick is a Windows-based program only. We do not have a version available for Macs. (return to top)

 
 
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