Mobile Home Park Software Mobile Home Park Software
Mobile Home Park Software
 

        

Park Sidekick Technical Support
   Park SidekickMobile Home Park Software

 

 

Park Sidekick has qualified and knowledgeable technical support staff ready to assist you!

 
 

 Annual Technical Support:   If you need help with your software anytime while you are an active technical support member, just send us an email. If we can't solve your problem quickly by email we will call you to help. If you like, we can even dial in to see your computer screen and fix your problem. Sidekick will work when not connected to the internet. However your computer must be connected to the internet in order to download updates and receive technical support via remote assist.

For a low yearly fee you can also purchase online backup of your company data. If your Sidekick data gets damaged or lost while you are an active plan member we can always help you get it restored. 

How Sidekick Internet Backup Service Works.

 AND IT'S ALL INCLUDED WITH Technical Support Package FOR ONE LOW ANNUAL PRICE of only $199.00         (Less than many programs charge for online backup alone).

  Remote Access Setup Fee: We no longer offer support to help you set up remote access from outside computers to your server. We do however recommend hiring an IT professional to assist with the setup.

If you don't know an IT professional we recommend Walter Jovel. You must contact him for pricing information. 
Walter Jovel at Wjovel@itmanagement360.com or 516-726-0087
 

Free Options:

  • Updates- Get the latest update to your version of Sidekick here! We recommend you try downloading an update if you are having trouble with something in the program, as we may have already fixed the issue. In order to download the update your computer must be connected to the internet at the time you download the update. Updates are always free!

  • Move Your Software to a New Computer- Reinstall on a new computer.  Just download from the download link and then backup your data on the old computer by going to File>Backup and then restore your data on the new computer by going to File>Restore. Then go to Help>Activate and email us your Computer ID so we can give you a new activation code for the new computer. Email to support@propertysidekick.com Note: Sidekick Version 5 will not work on Windows 8, if you want to move to a computer with Windows 10 you will need to purchase Sidekick 2016 Version 7 Here.

  • FAQ Knowledge Base- Hundreds of Frequently Asked Questions are available here. Just about anything you can think of is spelled out in this searchable, user-friendly database. 

  • User's Manual- This isn’t your average user’s manual. It’s built right into the program and can also be downloaded from our web site here. We have written the manual information so that this free resource can answer almost all of your questions about how the software program works, or how to accomplish a certain task.

  • Video Demos- Watch it happen! We think it's easier to understand and remember something if you can see it in action. That's why we have video demonstrations that are totally free! From the basic functions of the program to the more complicated features, there's a good chance we've recorded a FREE video that will help you!  Watch Video Demos.

  • Ask and Receive- If you want to see a video demo that we don't have, or, if you want us to add something to the manual or FAQ, just ask! Send an e-mail with your request to support@parksidekick.com. We'll do whatever we can so that you can make the most of our FREE support options! It is our priority to help you best use Park Sidekick for the management of your mobile home park or manufactured home community.

 

Technical Support Terms and Conditions

 

 
 
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Park Sidekick
Mobile Home Park Management Software is a trademark of Property Sidekick, Inc.